How much does shipping cost?
FREE STANDARD SHIPPING for all of Australia on all orders over $49 or $10 for all orders under $49.
Within Australia we ship most orders with Australia Post eParcel.
EXPRESS POST is $9.99 flat rate per order Australia Wide (excludes really large bulky items).
New Zealand, USA, Canada, Asia + Rest Of World
For all information related to international shipping. Please click here to find out more.
How long does delivery take?
We nearly always ship orders on the same or next business day (within 24 hours) after your purchase.
Below is an estimate of non express delivery times;
Australia + New Zealand:
NZ - 2 to 5 working days
NSW - 1 to 4 working days
ACT - 1 to 4 working days
QLD - 1 to 4 working days
VIC - 2 to 5 working days
SA - 2 to 6 working days
WA - 5 to 8 working days
NT - 5 to 9 working days
TAS - 5 to 9 working days
Rest Of The World:
2 to 10 working days
Can I pick my order up instore?
Yes you can from our warehouse with the Click and Collect option chosen when you checkout.
Is insurance and tracking included with delivery?
Yes, for your peace of mind your order comes with complimentary tracking and insurance, you will be emailed a tracking number when your order is dispatched from our warehouse.
I have not received any tracking for my order what should I do?
Generally you will recieve tracking information by the end of business Monday > Friday 5pm.
Please check your junk email inbox. Please also check the email used during checkout.
If you have still not recieved your tracking please email firstname.lastname@example.org.
How do I track my order?
You will recieve an email with your order tracking details once dispatched.
My tracking shows an unusual location?
In some cases your parcel may be directed to postage depots outside of your area or take a route which does not seem direct.
Rest assured your parcel is on its way and will arrive as soon as possible.
What if I am not home attempt delivery?
If you are not home to collect your order the delivery company should leave a card in your letterbox.
It has been 7 to 8 working days and my order has not arrived?
You can either check the tracking with your tracking number or contact us at email@example.com and we will promptly investigate where your order is and get back to you.