Can i pick my order up instore?
Not currently though we expect to restore this service in September 2019.
Is insurance and tracking included with delivery?
Yes, for your peace of mind your order comes with complimentary tracking and insurance, you will be emailed a tracking number when your order is dispatched from our warehouse.
How much does shipping cost?
Australia + New Zealand:
FREE SHIPPING to all of Australia on all orders over $50 and New Zealand on all orders over $99.
Flat rate of $10 for Australia on all orders under $50 and New Zealand under $99.
Express Delivery within Australia
We offer the fastest Express delivery in the skate and scooter industry!
In most cases delivery will be next business day after we ship your order and country areas may take 1 to 3 working days.
When you go to your cart or checkout it will show cost for Express Delivery.
Our express rates are very competitive and we do subsidise them to ensure you don't pay too much (it actually costs us more than what you pay).
In some cases, mostly remote areas it may take an extra day or two.
We are now offering international shipping. please click here to find out more.
How long does delivery take?
99.9% of orders are dispatched on the same or next business day (within 24 hours) after your purchase. Orders sent to locations on the east coast of Australia generally arrive within 1 to 3 working days from date of dispatch and almost always within 5 working days. For extremely remote and WA locations delivery is usually 5 to 8 working days. Delivery will very rarely take more than 6 working days to anywhere in Australia.
Below is an estimate of delivery times;
Australia + New Zealand:
NZ - 2 to 5 working days
NSW - 1 to 4 working days
ACT - 1 to 4 working days
QLD - 1 to 4 working days
VIC - 2 to 5 working days
SA - 2 to 6 working days
WA - 5 to 8 working days
NT - 5 to 9 working days
TAS - 5 to 9 working days
I have not received any tracking for my order what should I do?
Generally you will recieve tracking information by the end of business Monday > Friday 5pm.
Please check your junk email inbox. Please also check the email used during checkout.
If you have still not recieved your tracking please email firstname.lastname@example.org.
How do I track my order?
You will recieve an email with your order tracking details once dispatched.
My tracking shows an unusual location?
In some cases your parcel may be directed to postage depots outside of your area or take a route which does not seem direct.
Rest assured your parcel is on its way and will arrive as soon as possible.
What if I am not home attempt delivery?
If you are not home to collect your order the delivery company should leave a card in your letterbox.
It has been 7 to 8 working days and my order has not arrived?
You can either check the tracking with your tracking number or contact us at email@example.com and we will promptly investigate where your order is and get back to you.