How much does shipping cost?
FREE STANDARD SHIPPING for all of Australia on all orders over $49 or $10 for all orders under $49.
Within Australia, most orders are shipped with Australia Post eParcel.
EXPRESS POST is a $9.99 flat rate per order Australia Wide (excludes larger bulky items).
New Zealand, USA, Canada, Asia + Rest Of World
For all information related to international shipping. Please click here to find out more.
How long does delivery take?
We strive to ship orders out within 24 hours (Monday - Friday) after your purchase.
Below is an ESTIMATE of usual non-express delivery times:
Please be aware Covid restrictions are affecting usual timeframes. Australia Post are doing their best right now.
Australia + New Zealand:
NZ - 2 to 7 working days
NSW - 1 to 6 working days
ACT - 1 to 6 working days
QLD - 1 to 5 working days
VIC - 2 to 5 working days
SA - 2 to 7 working days
WA - 5 to 10 working days
NT - 5 to 10 working days
TAS - 5 to 9 working days
Rest Of The World:
2 to 12 working days
Can I pick my order up instore?
Yes - this is still available from our warehouse. Simply select the Click and Collect option at checkout.
Is insurance and tracking included with delivery?
Yes, for your peace of mind your order comes with complementary tracking and insurance, you will be emailed a tracking number when your order is dispatched from our warehouse.
How do I track my order?
You will receive an email with your order tracking details once dispatched.
I have not received any tracking for my order what should I do?
Generally, you will receive tracking information by the end of business Monday > Friday 5pm.
Please check your junk email inbox. Please also check the email used during checkout.
If you have still not received your tracking please email email@example.com.
My tracking shows an unusual location?
In some cases, your parcel may be directed to postage depots outside of your area or take a route that does not seem direct.
Rest assured your parcel is on its way and will arrive as soon as possible.
What if I am not home attempt delivery?
If you are not home to collect your order the delivery company should leave a card in your letterbox.
It has been 7 to 8 working days and my order has not arrived?
Please check the Australia Post ETA on your tracking number, if this is overdue then please contact us at firstname.lastname@example.org and we will do our best to investigate this for you.